If you want to assign a Calling Plan or Operator Connect phone number to a user or resource account, you must ensure that any phone number stored in the msRTCSIP-Line attribute on the user or resource account object in the on-premises Active Directory has been removed, and the change has been synchronized to Microsoft 365. You may be asked to add new security info before you can remove the old info.This note applies to customers who have a hybrid deployment with an on-premises Active Directory. Choose Remove for any you want to remove. You'll see your security info under Security settings. If you don't have access to your alternate email or phone number, choose I don't have any of these and follow the instructions to replace your security info. You may be asked to enter a verification code to continue. If you're not already signed in to your Microsoft account, you'll be prompted to sign in. On the Security basics page, select the Update info button. We’ll let you know when it's time to enter new security info. Your account is still open and active, and you can still use your email, Skype, OneDrive and devices as usual. During this time, we cannot accept further changes or additions to security settings or billing info. If you request removal of all security info in your account, the info doesn’t actually change for 30 days. If you do need to replace your security info, make sure you add new info first. someone else has access to your old mailbox). You don't need to remove old security info unless there is an account security risk (e.g.
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